RETURNS
We want you to love your Urban Zebra items. So if there’s anything that just doesn’t work for you, of course we will accept a return.
IN-STORE RETURNS
For items purchased in stores:
Because our selection changes so frequently, and many of our items are limited edition, we ask that you return new, unworn products purchased in store with price tags still attached no later than two 30 days after the purchase has been made may be returned for store credit only.
ONLINE PURCHASE RETURN POLICY
Because you haven’t tried on these garments prior to purchase, we allow a refund when you send your unused items back to us within 30 days from receiving your shipment (unless the item is final sale, see criteria below). Your $8 restocking fee will be deducted from your refund.
Returns can take up to 14 days to process upon being received.
Refunds:
If you’re eligible for a refund, it can take up to 30 days to show up on your bank statement, depending on your bank provider. Most customers see it around 15 days.
Store Credit
If you’re eligble for Store Credit in your return, you will receive it via an emailed Gift Card automatically upon your return marked In Transit by your postal carrier.
Exchanges:
If you’re eligible for an exchange, Your new exchanged order will process upon your return being marked In Transit by your postal carrier. Any dollar incentive to exchange cannot be transferred. It is exclusively available for that exchange.
Instant Exchanges:
If you opt for an Instant Exchange, you are agreeing to be charged in full for your returned items if they are not marked In Transit by your postal carrier within 3 days of initiating your return.
More about Instant Exchanges: Customers who get an Instant Exchange enter their card information, which creates their exchange order immediately. We’ll place a hold on the customer’s card for $1 to get the card information. As soon as the product is in transit back to Urban Zebra, we remove the hold. Any customers who don’t return the exchange product within a 30 days of initiating the Return set will be charged for the new product.